Faq

1. What materials do you use in your jewelry?

We use high-quality, hypoallergenic metals such as stainless steel, gold vermeil, and sterling silver. Many pieces also feature ethically sourced gemstones. Every design is created to be long-lasting, skin-friendly, and tarnish-resistant.

2. Will my jewelry tarnish?

Our pieces are crafted to maintain their shine with proper care. Gold-plated and vermeil pieces may naturally fade over time, but with gentle handling, dry storage, and avoiding chemicals or lotions, they remain beautiful for years.

3. Is the jewelry safe for sensitive skin?

Yes! Most of our collections are hypoallergenic and nickel-free. They’re designed for daily wear, even for customers with sensitive skin.

4. How do I care for my Aquarian Adornments jewelry?

  • Keep your jewelry dry when not in use

  • Store it in a soft pouch or jewelry box

  • Avoid perfumes, lotions, and water exposure

  • Gently clean with a soft cloth

These small steps ensure your pieces stay radiant and long-lasting.

5. How long does shipping take?

Orders are processed within 1–2 business days.
Delivery times:

  • Canada: 3–7 business days

  • International: 7–14 business days

Tracking information is sent as soon as your order ships.

6. Do you offer returns or exchanges?

Yes. We accept returns or exchanges within 14 days of delivery, as long as the jewelry is unworn, undamaged, and in its original packaging. If you have any issue, simply reach out to our support team — we’re here to help.

7. My order arrived damaged. What should I do?

We’re so sorry! Please email us a picture of the damaged item within 48 hours of receiving your order, and we’ll send a replacement right away.

8. Do you ship internationally?

Yes, we proudly ship worldwide. Shipping rates and delivery times vary by country and will be shown at checkout.

9. Can I gift-wrap my order?

Absolutely. Many customers purchase our jewelry as meaningful gifts. Simply select gift packaging at checkout if available, or leave us a note—we’ll make it special.

10. Where is your jewelry made?

Each piece is thoughtfully designed by our team and produced in small batches with trusted artisans to ensure exceptional craftsmanship and attention to detail.

11. How do I know what size to choose?

We offer a handy sizing guide for rings, bracelets, and necklaces. If you’re unsure, our customer support team can help you select the perfect fit.

12. Can I wear the jewelry in water?

We recommend avoiding water to prolong the life of your pieces, especially gold-plated or gemstone designs. Brief exposure won’t ruin your jewelry, but consistent water contact may affect shine over time.